Privacy Policy - Pantovola Textile Art and Sculpture

Who I am

My website address is: https://pantovola.com.
My shop address is: https://pantovola.com/shop/one-of-a-kind/

My info:

Anouk de Groot
Artist
email: anouk@pantovola.com

This site is hosted by WordPress.com using its business plan.
My site is protected with WordPress JetPack against malware and attacks.
It uses cookies like most sites do, in order to make the experience here user friendly and efficient.
See which cookies this website uses in the section: Cookies

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Pantovola Shop

When purchasing from my shop, your billing and shipping data will be processed by WooCommerce.
This data contains your name, billing address, physical shipping address, email address, phone number and payment details.
This information is collected by Paypal (when using Paypal as your method of payment) or Stripe (when using Credit card payment) in order to make the purchase and provide me with the information I need to fulfill the order you placed.
I do not have access to your payment details apart from your name, billing address, physical address and email address plus phone number. Your name and address is collected for shipping purposes only, your phone number is required in most cases by the courier companies I use to ship your product(s)
I do not use this data and information for any other purposes than order fulfillment and do not share it with third parties other than payment processors.

Contact forms (Blue Moon Club and Blog)

I use Mailchimp for my newsletter The Blue Moon Club and my Blog post email subscriptions.
By subscribing to The Blue Moon Club and/or my Blog,
you give me your consent to send you my occasional newsletter with news and previews of my art, and only what is relevant within this context.
I use double opt-in to make sure that I do have your consent.
Mailchimp securely stores your name and email address you provided me when subscribing,
as well as your IP address.
This data is stored securely by MailChimp to make it possible to email you,
and MailChimp will never share this with third parties.
See their privacy Policies here.
You can at any time unsubscribe from this list and you have legal access to your own information stored there at any time, make changes to it or delete it.
Unsubscribe by using the unsubscribe link at the bottom of the Blue Moon or Blog email.
Your data will then be removed from the list.
To access your data on the list, please contact me at: anouk@pantovola.com

Your Security

This website uses JetPack to protect you and me against any malware and/or cyber attack. It is regularly and automatically updated and provides the best protection WordPress has to offer.
However, in the unlikely event of a security breach, JetPack will notify me of it and I will then notify those individuals affected by the breach within 72 hours.

Cookies

If you leave a comment on my site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Cookies used on this website explained:

• PHPSESSID : This cookie is native to PHP and enables websites to store serialised state data. On the Action website it is used to establish a user session and to pass state data via a temporary cookie, which is commonly referred to as a session cookie. It expires when you close the browser.

• tk_lr (stored for one year)
• tk_ro (one session cookie, expires when you close the browser)
• tk_r3d (stored for 2 days)
This is a collection of internal metrics for user activity, used to improve user experience.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, made a purchase or have left comments, you can request to receive an exported file of the personal data I hold about you, including any data you have provided here. You can also request to have any personal data removed.
This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Who we share your data with

By default WordPress does not share any personal data with anyone.
However, I use third parties to run this website which are:

•WooCommerce: online shop plugin (read their privacy policy here)
•Paypal : direct online payments (read their privacy policy here)
•Stripe : credit card payment processing (read their privacy policy here)
•Mailchimp : newsletter contact data base and group email generator (read their privacy policy here)
•JetPack : security and protection (read their privacy policy here)

How we protect your data

Your data collected and processed on this website is protected with JetPack.
This is what JetPack does to keep you safe:

Prevent brute force attacks from botnets and hackers.
Monitor this site for downtime and notifies me accordingly.
Provide secure authentication via WordPress.com accounts.
Keep plugins automatically updated and allows bulk management.

What we collect and store

While you visit our site, we’ll track:

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.
Read about this in more detail in my Cookies Section.

When you purchase from my shop, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
Send you marketing messages, if you choose to receive them

If you create an account, this website will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.

We will also store comments or reviews, if you choose to leave them.

Payments made by Third Parties

My shop is made using WooCommerce and uses third parties Paypal and Stripe for payment processing. These third parties will have access to your personal data in order to fulfill and process your order, payment and provide me with shipping details.

My contact information

anouk@pantovola.com