Shop Policies

Thank you for reading my shop policies

Lay Aways

I am very happy to lay away a piece for you if you would like to make the payment in installments.
A deposit of 20% of the total sale price has to be fulfilled in order to secure your layaway
The remaining will be organized as monthly installments using paypal, over the course of a maximum of 3 months. Please contact me to arrange your lay away

VAT & Customs

Please be aware of possible VAT and custom charges
These need to be fulfilled by the recipient.

Returns

It is most important to me that you are happy with your art purchase.
Therefor I advice you to look at all the photo’s and read the description carefully before you purchase.
If upon arriving of an artwork you are not happy with it,
I do accept returns to comply with EU regulations.
The item has to be returned within 14 days of receiving it.
Please contact me prior to returning the item, including the reason for your return and
the order number.
I will then get back to you with instructions for return shipping.
Return shipping has to be tracked and traced and is to be paid for by the sender.
I am afraid I cannot accept returns on custom made art pieces (this includes prints) nor on pieces bought during a sale.

If you have any questions or concerns,
please consult my FAQ or contact me via email

contact: anouk@pantovola.com

All art and designs are the copyright subject of Pantovola.
Pieces and images may not be sold, distributed or exhibited without my knowledge and explicit approval.