Shipping

 

Thank you for reading through my shipping policies before your purchase

•I ship worldwide
•You can choose between Standard, Express and Insured Shipping Worldwide
•Standard shipping is registered and signed for, tracking depends on destination
•I offer Courier, Express Shipping and Insured Shipping Upgrades
•Pantovola cannot be held responsible for any delays during shipping
•In the unlikely event a parcel gets lost or damaged during Standard Shipping,
Pantovola cannot be held responsible for damages or loss
•In the unlikely event a parcel gets lost or damaged during Insured Courier Shipping,
Pantovola will issue a full refund of the purchased art piece
•Any Custom Duty and VAT is the responsibility of the recipient
•I dispatch my dolls and sculptures securely packaged, gift wrapped and boxed
•I dispatch within 3 to 5 business days from Spain
(from March 2019 I will dispatch from the UK again)

Shipping Options:

Standard Shipping:
This service is free of charge
It is a registered and signed for service provided by Correos
Shipping is from Spain
I aim to dispatch your order withing 3 to 5 business days
Expected delivery time after item has been dispatched varies greatly depending on time of year and customs checks *

UK: 5 to 14 business days
EU: 4 to 14 business days
USA: 7 to 28 business days
CANADA: 10 to 90 business days
AUSTRALIA: 9 to 21 business days
RUSSIA: 9 to 21 business days
ASIA: 9 to 21 business days
EVERYWHERE ELSE: 9 to 28 business days

For Express delivery or Insured Shipping, please choose one of my shipping upgrades

*Please note that expected delivery times may vary due to many circumstances including custom delays
In case your parcel has not arrived after 21 days of shipping date, please contact me so I can find out the reason for the delay

Courier Express Shipping
Worldwide Courier delivery
Express delivery
Identification at delivery
The courier provider depends on destination
Full tracking is available
To add full cover insurance to your shipment,
please contact me to look into the options.
Expected delivery time EXPRESS SHIPPING after item has been dispatched*
Prices depend on size and weight of your parcel

UK: 2 to 3 business days • from 60.00 GBP
EU: 2 to 3 business days • from 60.00 GBP
USA & CANADA: 2 to 4 business days • from 65.00 GBP
AUSTRALIA & NZ 3 to 5 business days • from 75 GBP
RUSSIA: 3 to 5 business days • from 75 GBP
ASIA: 3 to 5 business days • from 75 GBP
EVERYWHERE ELSE: 3 to 5 business days • from 75 GBP

*Please note that expected delivery times may vary due to many circumstances including custom delays
In case your parcel has not arrived after 14 days of shipping date, please contact me so I can find out the reason for the delay

Insured Courier Shipping

Please contact me to upgrade you to the Insured Shipping option,
as prices vary depending on the value of the shipment.
Worldwide Courier delivery
The courier provider depends on destination
Full tracking is available
In the unlikely event your parcel gets lost or damaged during shipping,
Pantovola will issue a full refund of the purchased item
Expected delivery time after item has been dispatched*

UK: 2 to 5 business days
EU: 4 to 7 business days
USA: 3 to 7 business days
AUSTRALIA: 5 to 10 business days
RUSSIA: 5 to 10 business days
ASIA: 5 to 10 business days
EVERYWHERE ELSE: 5 to 10 business days

*Please note that expected delivery times may vary due to many circumstances including time of year, destination and custom delays
In case your parcel has not arrived after the high end of the expected delivery time,
please contact me so I can find out the reason for the delay

Any more questions?
See my FAQ and feel free to email me:
anouk@pantovola.com